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We are seeking a dynamic and technically experienced individual to join our fast-paced IT Support desk in a First Line Support role.
Requirements
- At least 1 year experience in an IT support Role
- Working experience with a ticketing system
- The ability to work under pressure and within time frames.
- Excellent communication skills: (our client base is English-speaking)
- Must be able to work on their initiative as well as part of a team.
- Positive attitude and proactive mindset toward the challenging situation
- Excellent customer service skills
- Able to prioritise incidents that require urgent attention.
- Monitoring and logging of all incidents/calls
- Strong problem-solving skills including, passion for resolving in-house software and Hardware technical issues.
- Performing any other tasks as directed from time to time by line management.
- A Valid work Permit would be considered an Asset.
The right candidate will benefit from:
- Competitive Salary
- Work from home, or from our offices (We provide all the hardware needed)
- Paid Training
- Opportunity to grow in your role.
How you can hit a few more PLUS Points for this position:
- Related IT qualifications
- Basic knowledge of running SQL queries
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN
- Fundamental knowledge of IT procedures and security principles
Training:
- Training will be given on all aspects of the position and the candidate can expect the full support of the team to help them succeed in the role.
If you are interested in this position, please send your cv to marylee.farrugia@vme.coop