Position Available Support Agent

Starting from €23,000 - depending on knowledge and experience

We are looking for a proactive and technically skilled Support Agent to join our international client's fast-paced IT support team


Key requirements: 

• 1-2 years experience in a similar technical role.
• Related IT qualifications
• Working experience with a ticketing system 
• The ability to work under pressure and within time frames. 
• Excellent communication skills: (our client base is English-speaking) 
• Must be able to work on their initiative as well as part of a team. 
• Positive attitude and proactive mindset toward the challenging situation 
• Excellent customer service skills 
• Able to priorities incidents that require urgent attention. 
• Monitoring and logging of all incidents/calls 
• Strong problem-solving skills including, passion for resolving in-house software and hardware technical issues. 
• Performing any other tasks as directed from time to time by line management. 
• Work Permit is an Asset 

The right candidate will benefit from:

• Competitive Salary 
• Work from home or from our offices (we provide all the hardware needed) 
• Paid Training 
• Opportunity to grow in your role. 


This is how you can hit a few more plus points for this position: 

• Basic knowledge of running SQL queries 
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN 
• Fundamental knowledge of IT procedures and security principles 


Training will be given on all aspects of the position and the candidate can expect the full support of the team to help them succeed in the role.